As a courtesy, we send out hygiene reminder emails to your 4 weeks prior to a requested appointment. As well, we send a courtesy reminder the day before all appointments. Although we make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you are able to attend your appointment, unless other arrangements have been in advance with our office.
Should something arise, we ask that you please provide us with 2 business days’ notice to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the dentist has reserved specifically for you. Where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.
At SmileCode Dental, it is always our goal to offer you a pleasant office experience. We aim to serve you to the best of our ability, and we are committed to providing you with the highest level of dental care possible. Should you have questions about any of our policies or procedures, please do not hesitate to call us at (403) 453-4557.