At SmileCode Dental, we believe that clarity is the key to a good and long-lasting relationship. In an effort to ensure your dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us at (403) 453-4557 with any questions you have.
SmileCode Dental is honoured to be your dental care provider. We are committed to making your visit a comfortable one, and we are happy you value your oral health just as much as we do, and that you trust us to manage it.
Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance regarding your dental plan. It is ultimately your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other information. For your convenience, we also extend the option of direct billing (also called assignment). However, a valid credit card must be on file and your insurance company must accept this service. Please be advised that we do not accept direct billing for Orthodontic procedures; therefore we require payment on the day of service (or those payment arrangements have been made).
As a courtesy, we send out hygiene reminder emails to your 4 weeks prior to a requested appointment. As well, we send a courtesy reminder the day before all appointments. Although we make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you are able to attend your appointment, unless other arrangements have been in advance with our office.
Should something arise, we ask that you please provide us with 2 business days’ notice to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the dentist has reserved specifically for you. Where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.
At SmileCode Dental, it is always our goal to offer you a pleasant office experience. We aim to serve you to the best of our ability, and we are committed to providing you with the highest level of dental care possible. Should you have questions about any of our policies or procedures, please do not hesitate to call us at (403) 453-4557.
SmileCode Dental
#220, 251 Sage Valley Common, NW
Calgary, AB
T3R 1T8 Canada
SmileCode Dental is committed to saving you time, which is why we have online forms you can download right from our website.
